How do I place an order on www.kittykat.club?
Litter-ally the easiest thing! Once you’re ready, head to our product pages, click on the product
you want to order, and then click “Add to Cart”. From there, follow through the safe and secure
checkout process to complete your order.
When will my order ship?
As fast as paw-sible! Orders are usually processed by our team within 1-3 business days of
purr-chase. You’ll receive a confirmation email and then shipping email when your order ships.
Is it safe to order on www.kittykat.club?
You bet your whiskers! Kittkat Club is associated with JD.com, one of the largest e-commerce
retailers in the world, and was built by a team of cat lovers just like you. Our site uses industry-
best data management practices meaning your information is always safe, secure, and private.
Can I change my order?
As long as your order hasn’t been fulfilled (aka shipped!), we’re able to make changes to your
order. Please contact us within 24 hours of purr-chase to make any changes to your order.
How can I check on an order I placed on www.kittykat.club?
With your tracking code! Check on your order status within your shipping tracking number.
Who’s behind Kittykat Club?
Cat lovers just like you! Kittykat Club was created by two cat-loving entrepreneurs who care about
kitties and cat lovers everywhere.
How long do I have to wait for a reply to an email?
You can’t wait fur-ever! That’s why our support team will try to respond to any questions within 24
hours. Email us at support@kittykat.club to get answers to your questions.